Last updated: 01/15/2026
Thank you for shopping at Mahdelis. Please read this policy carefully before making a purchase, as it explains how refunds and digital products are handled.
1. Digital Products Only
All products sold on Mahdelis are digital downloads delivered electronically.
- No physical items are shipped
- Files are delivered instantly after payment
- Products are typically provided in PDF format
2. No Refunds on Digital Products
Due to the nature of digital products, all sales are final.
Once a digital product has been purchased and access to the file has been provided, we do not offer refunds, returns, or exchanges.
This policy is in place because digital files cannot be returned once downloaded.
3. Exceptions – Technical Issues
Refunds are not guaranteed, but we are happy to help if you experience technical issues such as:
- Broken or corrupted download files
- Inability to access the file due to a system error
- Duplicate purchases made in error
If any of these occur, please contact us at support@mahdelis.com within 7 days of purchase, and we will work with you to resolve the issue by:
- Re-sending the file, or
- Providing an alternative download method
4. Incorrect Purchases
Please ensure you carefully review the product description before purchasing.
We do not offer refunds for:
- Change of mind
- Lack of crochet skill level
- Incompatibility with personal devices or software
- Failure to read the product description
5. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without contacting us first may result in the suspension of your account.
We encourage customers to reach out to us directly so we can resolve issues quickly and fairly.
6. Your Responsibility
By purchasing from Mahdelis, you acknowledge that:
- You understand the product is digital
- You are responsible for downloading and storing the files
- You have read and agreed to this Refund & Digital Products Policy
7. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.
8. Contact Information
If you have any questions about this policy or need assistance with your digital download, please contact us:
Mahdelis
Email: support@mahdelis.com
Phone: +1 (855) 829-9091
Address:
138 Morris Ave W
Wynne, AR 72396
United States