Last updated: 01/15/2026
Welcome to Mahdelis. Below you’ll find answers to the most common questions about our digital crochet products, downloads, and policies.
Are your products physical or digital?
All products sold on Mahdelis are digital crochet patterns.
No physical items are shipped.
When will I receive my order?
You will receive instant access to your digital files immediately after payment is completed.
Your download link will be:
- Displayed on the order confirmation page
- Sent to your email address
What format are the patterns in?
Our patterns are provided in PDF format.
You can open them on:
- Computers
- Tablets
- Smartphones
What skill level are your patterns for?
We offer patterns for various skill levels, including:
- Beginner
- Advanced Beginner
- Intermediate
Each product page clearly states the recommended skill level.
Are the patterns adjustable?
Yes. Many of our patterns include size adjustments, customization tips, or flexible sizing.
Details are always listed in the product description.
Do you offer refunds?
Because our products are digital downloads, all sales are final.
Refunds are not offered once a file has been delivered.
If you experience technical issues, please contact us and we’ll be happy to help.
I can’t download my file. What should I do?
If you’re having trouble downloading:
- Check your spam or promotions folder
- Make sure your payment was completed
- Contact us at support@mahdelis.com
We will assist you promptly.
Can I share or resell the patterns?
No. All patterns are for personal use only.
You may not:
- Share the digital files
- Resell or redistribute the patterns
- Upload them to other websites
Can I sell items I make using your patterns?
Yes, you may sell finished handmade items made from our patterns on a small scale.
However:
- You may not resell the pattern itself
- Credit to Mahdelis is appreciated but not required
Where are you located?
Mahdelis is based in the United States.
Business Address:
138 Morris Ave W
Wynne, AR 72396
United States
How can I contact you?
You can reach us anytime:
📧 Email: support@mahdelis.com
📞 Phone: +1 (855) 829-9091
We aim to respond within 24–48 business hours.
Will you update the patterns?
Yes. If a pattern is updated or improved, customers who previously purchased it may receive the updated version at no additional cost.
Do I need an account to purchase?
No account is required to purchase.
However, creating an account allows you to easily access your downloads in the future.
Still have questions?
If you didn’t find your answer here, feel free to contact us.
We’re always happy to help!